Steffan Surdek

Steffan Surdek is a senior advisor, leadership development coach and trainer in high demand. He has always been motivated by the idea of expanding the notion of leadership to include every member of the team. As a senior advisor, his work has a great impact on his clients. It helps reshape corporate cultures and guide them to become more collaborative and effective. Steffan is the founder of Surdek Solutions, a Montreal-based consulting and training boutique.

Steffan's Talk: The tacit cost of conversational debt

Many businesses currently have large debt that they need to pay off. What's interesting is that this isn't financial, but more conversational debt. Conversational debt is a lot like other forms of debt: The longer you wait to pay it off, the more frustration and the harder it is to make things right. There are several reasons why conversational debt occurs. We may fear the potential consequences of the talks and therefore do not have the courage to have them. We may also lack the emotional intelligence or empathy to have them. We may not be seeing the real conversation that needs to happen. This talk explores conversational debt in organizations. How and why does it occur and what can we do about it to eliminate or at least reduce it.